Fees & Pricing

Fees are due and payable in full on the day of the procedure. Prices include GST, are subject to change without prior written notice, and are correct at time of publishing.

Consultations & Bookings

A text message confirmation will be sent to you 48 hours prior to your appointment. This is the time to either confirm or reschedule.

Cancellations & non-attendance

New Clients should arrive 10 minutes ahead of schedule in order to complete required customer forms

Smart Skin Clinics require at least 48 hours’ notice to be given for any appointment cancellation.

If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to charge a $50 late cancellation/non-attendance admin fee or 50% of the treatment cost depending on treatment type, and treatment time.

Prepaid bookings will only be honoured if at least 48 hours written cancellation notice (by e-mail or text) is received, and are subject to a $30 Admin Fee. Clients who simply do not attend or who cancel within 48 hours of the scheduled appointment time will forfeit their full booking deposit.

Bookings may only be rescheduled a maximum of 3 times before incurring a $30 Admin Fee.

Refunds

Smart Skin clinics have a ‘no refund’ policy on purchases for simple change of mind. Smart Skin Clinics do not provide refunds on used treatments.

Cancelling unused packages or treatment series will result in the used sessions being charged at full price.

Credit notes can be provided at the discretion of Smart Skin Clinics. A $35 administration is applicable.

  • Treatments/services are not transferable to other individuals or clinics.
  • Refunds will be provided where required under the Australian Consumer Law.
  • Deposits paid for cosmetic injectable treatments are non-refundable.

Pre-paid Treatments

If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas or clinics. 48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited. You agree to these terms by purchasing pre-paid treatments. These treatments do not expire.

Cosmetic Injections

Payment of a $50 deposit is required in advance for all cosmetic injection treatment bookings. Bookings are required to be scheduled in advance. Those customers booking for cosmetic injections must be deemed medically fit and suitable for the treatment, following a consultation with a Smart Skin Clinics nurse or injector.

The price per area treated is dependent on the number of units required to complete the treatment and the product used. For legal purposes Smart Skin Clinics is unable to highlight product names in advertised specials. Please contact Smart Skin Clinics for further details.

Guarantees

Due to the nature of the treatments offered by Smart Skin Clinics, individual results may vary, as does the level of aftercare taken by clients. The outcome of any procedure can be affected by this. Whilst every effort is taken to provide guidelines and to ensure the best possible result, we unfortunately cannot guarantee results.

Reviews

Smart Skin Clinics are only able to provide review on certain treatments and is at the discretion of Smart Skin Clinics.

Smart Skin Clinics do not provide reviews on cosmetic tattoo treatments.

Minors & Companions

Unless prior arrangement, companions or drivers are not permitted in the treatment rooms during a consultation or procedure as it is distracting for both you and your aesthetician. They will be asked to wait in the waiting area. We kindly ask that mobile phones and other portable devices be switched off for the entire duration of the appointment. Treatments can last up to 2 hours and these requests are made in order that you can fully relax and enjoy your treatment, whilst your aesthetician gives you her best and undivided attention. Your co-operation is greatly appreciated!

Technical Faults

Smart Skin Clinics aim to provide you the highest level of service and professionalism at all times, however due to circumstances out of our control, there may be rare occasions where equipment failure is unavoidable. In the event that this occurs, it is possible that scheduled appointments may be delayed, rescheduled or cancelled with little notice.

Smart Skin Clinics address any technical fault immediately as they arise. All equipment is thoroughly tested before signed off to commence treatments. Smart Skin Clinics understand the inconvenience that may be experienced in the event of equipment failure, and we will explore all possible options for your treatment before requiring to rebook your appointment.

Valuables

Your personal belongings are solely your responsibility. Smart Skin Clinics ask that you take care of your valuables when attending a treatment with us. Smart Skin Clinics are not liable for any lost, stolen, damaged or misplaced personal items while you are attending an appointment with us.